Trends Report

Effective Enterprise Collaboration Grows Your Bottom Line

Business Case: The Enterprise Collaboration Playbook

November 13th, 2020
TJ Keitt, null
TJ Keitt
Liz Witherspoon, null
Liz Witherspoon
With contributors:
Craig Le Clair , Daniel Hong , Art Schoeller , Hailey Colin


Application development and delivery (AD&D) pros deploy a broad portfolio of collaboration technologies to facilitate communications and knowledge exchanges. Supporting remote work during the COVID-19 pandemic has only accelerated their efforts. But does this improve collaboration? And does this help the business thrive? This report helps AD&D pros link improvements in collaboration to employee- and customer-oriented metrics. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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