Trends Report

Embed Innovation Within The Sourcing Contract

Contract For Above- And Below-The-Line IT Services Impacts

October 28th, 2008
With contributor:
Andrew Parker


The innovation labors of vendors disappoint sourcing decision-makers. To avoid this disappointment, sourcing groups should link innovation with two broad themes — driving transformation or lowering cost and risk. These themes represent innovation delivered above the line or below the line. Either focus requires clear contract support to ensure meaningful innovation delivery. Building innovation into the contract and ensuring delivery through governance means that both sides understand mutual obligations and shared incentives. Success requires both sides equally to commit resources, meet regularly, and fulfill the letter and spirit of the contract rather than rely on esoteric, often unstated expectations.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.