Summary
Digital innovators embrace new organizational structures. Cross-functional working is a given, but innovators go further, democratizing trust and decision-making in return for speed and inspiration. They rely on partners to access the capabilities they don’t have or haven’t yet developed internally, and they embrace technology to drive unprecedented efficiency and scale. Digital leaders are creating organizational structures that are customer led, empower devolved decision-making through autonomy, and take advantage of technology and partner networks to develop maturity.
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