Summary
As the nature of sourcing demand and delivery continues to evolve, along with operations teams, application development and delivery (AD&D) professionals will also witness the impact of service delivery automation, which has been percolating for several years. Innovation and continuous improvement are pushing managed services players to adapt to the new platforms and expectations they serve. This report explains how the latest developments in sourcing serve as best practices for AD&D professionals to accelerate business results and deliver innovation.
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