Vision Report

Engineer Your Technology Environment To Improve Employee Productivity And Flow

December 15th, 2017
With contributors:
Christopher Voce , Clare Garberg


Your company is underperforming its potential because your technology is creating new sources of friction and making it difficult for employees to perform at their best. Infrastructure and operations (I&O) leaders can reverse this trend by engineering a technology environment that fosters productivity and top performance. This report explains the science behind top performance, reveals damaging yet often overlooked sources of technology friction, and shows you how to use these insights to restore top performance.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.