Best Practice Report

Enhance Cost-To-Serve Models To Guide Strategy Choice

Two Vendors Provide Examples Of Cost-To-Serve Model Implementations

August 23rd, 2016
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Madeline King , Alex Cullen , Diane Lynch

Summary

Successful digital businesses always face choices on strategic execution. Cost-to-serve (CTS) frameworks are widely used techniques for guiding investment decisions. But these frameworks have not evolved to provide a level of granularity for guiding technology management investments. Tool vendors now provide enterprise architecture (EA) professionals with cost models at the right level of granularity to compare strategic options. This report describes two vendor products that may help enterprise architects provide a cost lens on architectural options.

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