Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders face an ever-increasing array of employee and customer demands when trying to deploy a scalable, reliable, and secure infrastructure for collaboration. In fact, I&O pros face a nearly impossible task: We must figure out who represents the community (answer: no one and everyone!), divine where they want to collaborate from (answer: everywhere!) and predict what endpoint(s) they want to use (answer: anything we want — we'll bring our own devices!). And it's extremely easy for your workforce to enroll in public cloud services that further fracture the communications and collaboration infrastructure (Skype, Facebook, or Yammer, anyone?). But all is not lost. In this report, Forrester delivers a consistent, objective framework for assessing the state of your communications and collaboration infrastructure that will help I&O pros stay ahead of the explosion of unified communications (UC) options.