Trends Report

Enterprises Continue To Press Forward With Digital Operations Projects

May 28th, 2020

Summary

A flexible and agile business must leverage modern enterprise applications across both its back and front office, especially when customer experiences are increasingly shaped by how you provide service, deliver items on time, or treat your employees. Legacy enterprise apps are not built for the demands of the digital era, a shortcoming that has been amplified during the COVID-19 pandemic, when businesses need agility, transparency, and simplicity the most. Even while businesses look to trim costs, Forrester expects healthy investment and even some growth when it comes to ERP, HCM, and CRM.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.