Trends Report

Enterprises Continue To Press Forward With Digital Operations Projects

May 28th, 2020


A flexible and agile business must leverage modern enterprise applications across both its back and front office, especially when customer experiences are increasingly shaped by how you provide service, deliver items on time, or treat your employees. Legacy enterprise apps are not built for the demands of the digital era, a shortcoming that has been amplified during the COVID-19 pandemic, when businesses need agility, transparency, and simplicity the most. Even while businesses look to trim costs, Forrester expects healthy investment and even some growth when it comes to ERP, HCM, and CRM.

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