Summary
European business and government CIOs enjoyed better-than-expected economic conditions in 2017, which encouraged decent growth of almost 4% in 2017 tech budgets. But the second half of 2018 and 2019 will be more challenging. CIOs must balance investments in business technology (BT) to help their firms win, serve, and retain customers with the need to upgrade their back-office systems as well as concerns about slowing economic growth in the future. This report helps CIOs find their own balance points between caution and BT investment.
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