The oligopolistic nature of the market for business applications limits CIOs' choices. An alternative has emerged in the form of the resurgent Infor, whose industry-specific proposition contrasts sharply with the customization-heavy nature of major vendors' offerings. CIOs who have Infor applications in the back end can get the most out of Infor's business technology (BT) portfolio software, such as CRM. This report helps CIOs to understand Infor's strategy capabilities and its fit as a strategic BT provider.