Trends Report

Execute The Five Key Processes Of The Business Technology Resiliency Life Cycle

February 24th, 2014
Eveline Oehrlich, null
Eveline Oehrlich
With contributors:
Heather Belanger , Rachel Dines


This report outlines Forrester's solution for infrastructure and operations (I&O) leaders responsible for developing and implementing the core processes that support business technology (BT) resiliency. The core processes include business impact analysis (BIA); risk assessment; strategy development and response plan documentation; and exercising, testing, and maintenance. In addition, any resiliency efforts must also integrate and support ongoing efforts to improve overall availability management with the environment. Thus, Forrester adds a fifth process to the life cycle: integration with availability management. Once you define your standard processes, I&O leaders must also define policies that dictate the frequency of updates and refreshes as well as the use of specific templates, tools, and document repositories. Without repeatable processes and clear policies, guidelines, and standards, BT resiliency becomes nothing more than a one-time planning exercise where plans sit on shelves gathering dust. This report describes each of the core processes of the BT resiliency life cycle and provides key recommendations for successful implementation.

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