Summary
Twitter — a social networking and microblogging service — was a hot topic of discussion at Forrester's Consumer Forum 2009. At the eBusiness track session "How Twitter Can Influence eBusiness," attendees learned that Twitter is changing how its users expect to interact with companies. This document answers eBusiness professionals' common questions about Twitter, including how companies can determine if their customers are using Twitter and what Twitter mistakes eBusiness professionals should avoid.
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