Summary
Recent economic and political volatility has fueled significant uncertainty in financial markets. Shifting tariff policies, persistent inflation, tense geopolitical risks, and rising unemployment expectations are stoking fears of stagflation — stagnant growth accompanied by elevated inflation. These developments are sending tumultuous signals that shake consumer and business confidence. Firms that focus on delivering resilient customer service offer stability, bring employees together, and spark transformative innovation in the face of turmoil. This report outlines how financial services firms can deliver customer value, optimize resources, strengthen risk management, and lead with courage.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).