Summary
The cultural transformation required to become a customer-obsessed company that consistently delivers great experiences takes years, and the path is strewn with obstacles and setbacks. When starting the journey, or when progress slows, the right inspiration can spark new ideas for customer experience (CX) professionals and their teams and provide timely doses of motivation. This report summarizes some of the best places to seek CX inspiration and how to match your needs with the right sources of inspiration.
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