Trends Report

Firms Want Managed Unified Communications

Solutions Must Mitigate Technology — And Business Risk

July 11th, 2008
With contributors:
Madiha Ashour , Ellen Daley

Summary

The number of unified communications (UC) evaluations and pilots is up more than 20% since last year. However, those pilots have not yet translated into full deployments. Why? Unclear value of ROI, rapidly evolving technologies and standards, immature user interfaces, and a confusing vendor landscape. As a result, many technology decision-makers tell us that they want to rent rather than buy unified communications. This perfect storm of change and uncertainty enables UC vendors, network service providers, and even software-as-a-service (SaaS) vendors to win managed UC share by offering industry-specific solutions, enabling rich channel partners, and ensuring that CIOs hear the message of mitigating risk with managed UC deployments.

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