Best Practice Report

Five Lessons For Rolling Out A Claims Management System

Key Takeaways From Reference Customers Of The Forrester Wave™: P&C Claims Management Systems, Q2 2022 And Q4 2020

February 23rd, 2023
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
David Hoffman , Indranil Bandyopadhyay , Aaron Suiter , Jen Barton

Summary

Claims system transformations come with challenges. What do claims business and technology teams need to do to clear the obstacles? They have to get buy-in from folks they often overlook. They have to squeeze value out of data. And they have to keep their eye on building dependable governance, among other things. Forrester conducted more than 50 interviews with insurance firms that successfully modernized claims systems to learn what factors drove success.

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