Summary
Information and knowledge management (I&KM) professionals aiming to advance their organization's intranet or employee portal are hampered by five widely held myths about intranets: 1) information should be organized on departmental lines; 2) user research isn't required; 3) the intranet is just a repository of information and self-service apps; 4) design doesn't matter; and 5) few people use the intranet. Intranet teams must challenge these pervasive misconceptions in order to add value to corporate intranets.
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