Trends Report

Follow Five Steps To Overcome CX Transformation Hurdles

October 21st, 2019

Summary

Step 1: Decide whether CX is strategic for your company. Step 2: Determine your level of urgency. Step 3: Create your CX vision. Step 4: Set your target level for CX maturity. Step 5: Plot your course to transformation.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.