For Deep Listening For EX, You Need A Viable AI Technology Stack

Firms are sitting on a wealth of data that they could use wisely to improve employee engagement and business outcomes, but they have been prohibited from deriving insight from this data because it has been out of the reach of today’s technology. That’s about to change, enabling a new model for deriving employee-experience insights that Forrester calls deep listening. No vendors are shipping a complete capability yet, so firms that wish to engage in deep listening need to build their own. Read this report to understand the “privacy by design” approach to establishing the processes and technology stack for preparing for deep listening now.