Trends Report

For Service Providers, The Pivot To Co-Innovation Partnership Hinges On A Better Business Model

It's Time For Service Providers To Invest Differently, Monetize Differently, And Operate Differently To Fulfill Their Partnership Potential

November 9th, 2020
With contributors:
Pascal Matzke , Frederic Giron , Liz Herbert , Allen Bonde , Duncan Jones , Alessia Stewart , Peter Harrison


Today's transformations are vast and continuous and carry the uncertainty of the unknown. Old service provider models are ill-suited to the task. CIOs and digital leaders need a better partner that brings more to the table. Providers are trying with assets and outcomes-based pricing, but it's not clear they can explain what they're doing. We see it as a new service paradigm that we call co-innovation partnership. In this more value-aligned approach, providers are overhauling their business models to create, drive, and participate in the value creation that stems from platforms and ecosystems.

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