Trends Report

Forrester Infographic: Commerce Services, 2021 — Transformation Unbound

July 6th, 2021
With contributors:
Allen Bonde , Kara Wilson , Madison Bakalar


COVID-19 accelerated digital business and made it clear that every company needs a robust, omnichannel commerce strategy and solution. We analyzed the capabilities of 35 commerce services providers and did a deep dive evaluation of 14 of the largest. They cover a wide array of industries, commerce platforms, and capabilities. To shape your own shortlist, read this report to discover these commerce services providers' capabilities and feedback from reference customers.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.