Trends Report

Forrester Infographic: COVID-19 Accelerates Digital Business In 2021

When Every Business Is A Digital Business, What Do Leaders Do Differently?

June 2nd, 2021
With contributors:
Amanda LeClair , Ted Schadler , Allen Bonde , Alessia Stewart , Madison Bakalar


Accelerating the shift to digital business has become most critical business priority in 2021. Building an ecosystem of partners and continued investment in digital transformation were among the top actions digitally advanced firms took to grow in 2020. This infographic highlights digital maturity insights from Forrester Analytics Business Technographics® Business And Technology Services Survey, 2020. Read this report to help accelerate your digital business post-pandemic.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.