Trends Report

Forrester Infographic: Indian Banks — Deliver Better Experiences Or Risk Losing Customers

January 10th, 2020

Summary

83% of Indian banking customers expect banking services to be delivered through a mobile device. More than half of metropolitan Indian online adults say they are likely to switch banking providers in the next year if their current bank is lagging in its digital banking services. Financial institutions should use digital banking to enhance customer well-being by providing digital financial advice, empowering customers to manage their money using digital tools, and making it easy to reach human help if needed.

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