Trends Report

Forrester Infographic: Indian Banks Need To Foster Customers’ Financial Well-Being

December 18th, 2020
AG
Arnav Gupta
With contributors:
Ashutosh Sharma , Merlina McGovern , Katie Hampton , Sukriti Dangi , Bill Nagel

Summary

Indian consumers are stressed about their finances — a situation exacerbated by the pandemic. They're anxious about their financial situation and need help managing their money effectively to compound their savings. They are increasingly leaning toward banks that can step up to the challenge. Forrester surveyed more than 3,000 online adults in metropolitan India to understand their expectations of Indian banks regarding financial well-being and the implications of failing to do so.

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