Trends Report

Forrester Infographic: Indian Banks Need To Foster Customers’ Financial Well-Being

December 18th, 2020
Arnav Gupta, null
Arnav Gupta
With contributors:
Ashutosh Sharma , Merlina McGovern , Katie Hampton , Sukriti Dangi , Bill Nagel


Indian consumers are stressed about their finances — a situation exacerbated by the pandemic. They're anxious about their financial situation and need help managing their money effectively to compound their savings. They are increasingly leaning toward banks that can step up to the challenge. Forrester surveyed more than 3,000 online adults in metropolitan India to understand their expectations of Indian banks regarding financial well-being and the implications of failing to do so.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.