Trends Report

Forrester Infographic: Mature Firms Adopt A Portfolio Of Emerging Technologies To Serve Their Connected Customers

January 8th, 2020

Summary

A growing number of customers use emerging devices, channels, and platforms, such as smart speakers, mobile wallets, and Facebook Messenger. CX transformer firms are adopting these emerging technologies to serve their customers. Most mobile executives still don't know their plans for progressive web apps and instant apps — two mobile technologies that are increasingly important as firms shift to bite-size mobile moments.

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