Trends Report

Forrester Infographic: Services Buyers Demand Digital Skills And Faster Speed

November 21st, 2019

Summary

Business and tech services firms have made big investments in their quest to deliver end-to-end transformation services — but buyers' behaviors are not shifting evenly. CIOs, CTOs, and other tech leaders are responsible for 41% of third-party services decision-making processes. Organizations tap third-party services providers for every aspect of their digital transformation initiatives. Advanced organizations look beyond basic things like filling skills gaps, price, or moving applications to the cloud when choosing a third-party services provider.

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