Summary
COVID-19 has accelerated digital transformation in financial services and shifted the focus to operational efficiency. Cloud still dominates transformational tech investments, with business intelligence, digital experience platforms, and security and privacy following close behind. Nonetheless, the industry still underestimates organizational and cultural challenges to digital transformation. To achieve business objectives, financial services firms will need to flex their organizational structures and develop new skills — building a better tech foundation will not suffice. This infographic provides Forrester's data on digital transformation among financial services firms in 2021.
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