Summary
COVID-19 has accelerated digital transformation in insurance and shifted the focus to IT improvement for agility and innovation. Cloud still dominates transformational tech investments, with CRM and serverless computing following closely behind. Nonetheless, the industry still underestimates organizational and cultural challenges to digital transformation. To achieve business objectives, insurance firms will need to flex their organizational structures and develop new skills — building a better tech foundation will not suffice. This infographic provides Forrester’s data on digital transformation among insurance firms in 2021.
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