Data Overview Report

Forrester Infographic: The State Of Digital Transformation In Insurance, 2021

August 6th, 2021
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Luis Deya, null
Luis Deya
With contributors:
David Hoffman , Corrado Loreto , Sam Bartlett

COVID-19 has accelerated digital transformation in insurance and shifted the focus to IT improvement for agility and innovation. Cloud still dominates transformational tech investments, with CRM and serverless computing following closely behind. Nonetheless, the industry still underestimates organizational and cultural challenges to digital transformation. To achieve business objectives, insurance firms will need to flex their organizational structures and develop new skills — building a better tech foundation will not suffice. This infographic provides Forrester’s data on digital transformation among insurance firms in 2021.

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