Data Overview Report

Forrester Infographic: The State Of Digital Transformation In Insurance, 2021

August 6th, 2021
With contributors:
David Hoffman , Corrado Loreto , Sam Bartlett

COVID-19 has accelerated digital transformation in insurance and shifted the focus to IT improvement for agility and innovation. Cloud still dominates transformational tech investments, with CRM and serverless computing following closely behind. Nonetheless, the industry still underestimates organizational and cultural challenges to digital transformation. To achieve business objectives, insurance firms will need to flex their organizational structures and develop new skills — building a better tech foundation will not suffice. This infographic provides Forrester’s data on digital transformation among insurance firms in 2021.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.