Decision Tool

Forrester's BA Performance Management: Process Guide

July 8th, 2013
With contributor:
Alex Cullen


Many business architecture (BA) leaders have difficulty articulating BA value or defining meaningful metrics to reflect and manage BA efforts. However, BA leaders can define and measure metrics related to improving the performance and perception of BA. Forrester's BA performance management process guide provides a step-by-step guide for defining a BA performance framework. The process guide accompanies an extensible tool ("Forrester's BA Performance Management: Tool") for managing BA performance by aligning five facets: 1) stakeholder satisfaction; 2) stakeholder contribution; 3) BA strategy; 4) BA capabilities; and 5) BA resources.

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