Summary
Many business architecture (BA) leaders have difficulty articulating BA value or defining meaningful metrics to reflect and manage BA efforts. However, BA leaders can define and measure metrics related to improving the perception and performance of BA. Forrester's BA performance management toolkit provides an extensible tool for managing BA performance by aligning five facets: 1) stakeholder satisfaction; 2) stakeholder contribution; 3) BA strategy; 4) BA capabilities; and 5) BA resources.
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