Maturity Assessment

Forrester's BPM Maturity Assessment Framework

March 2nd, 2016
CR
Clay Richardson
With contributors:
Alex Cullen , Shaun McGovern , Diane Lynch

Summary

Forrester's BPM Maturity Assessment Framework defines the critical capabilities necessary for maximizing the value and impact of your business process management (BPM) suite investment. The framework distills findings from our interviews with 48 user companies, analysis of 27 BPM suite vendor solutions, and insights from discussions with 11 BPM professional services organizations. The framework includes seven sets of capabilities across four categories, comprising 89 best practices.
This is an update of a previously published assessment; Forrester reviews and revises it periodically for continued relevance and accuracy.

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