Decision Tool

Forrester's Business Capability Map Development: Tool

May 23rd, 2013
With contributors:
Alex Cullen , Julian Keenan


Business capability maps have become an essential tool for business architects. They represent a holistic view of the capabilities required by an organization to deliver its value proposition to its customer segments. Once created, business capability maps provide an overarching framework for aligned business and IT planning, project and application portfolio rationalization, and communicating IT's value to the consumers of IT services. Forrester's business capability map development toolkit provides the process and template for building or enhancing your organization's business capability map.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.