Summary
Business capability maps have become an essential tool for business architects. They represent a holistic view of the capabilities required by an organization to deliver its value proposition to its customer segments. Once created, business capability maps provide an overarching framework for aligned business and IT planning, project and application portfolio rationalization, and communicating IT's value to the consumers of IT services. Forrester's business capability map development toolkit provides the process and template for building or enhancing your organization's business capability map.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.