Becoming insights-driven is a fundamental operational transformation that firms must pivot to now or risk losing out to competitors old and new. Insights-driven firms capture more and better data about customers and markets and use it for decision-making within and across organizational silos. Respondents at firms with advanced insights-driven capabilities experience both top- and bottom-line benefits. In this report, we describe four steps for creating a strategy to become insights-driven for CIOs to use in building a plan that succeeds.