Trends Report

Four Quick Wins To Improve Security Without Detracting From Customer Experience

Increasing Customer Security And Privacy Concerns Are Driving Security Enhancements

December 8th, 2015
With contributors:
Stephanie Balaouras , Salvatore Schiano , Peter Harrison

Summary

While many digital businesses have optimized digital customer experiences, rising customer awareness and concerns regarding security and privacy mean customers now want assurances your firm is protecting their data and using it appropriately. Unfortunately, some businesses fail to implement and demonstrate strong security measures, increasing customer attrition. This report examines the evolving balance between usability and security and how security and risk (S&R) professionals can boost security without negatively affecting customer experience (CX).

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