Getting Down To Basics On Smart Process Apps

Smart process applications represent a new category of software applications that are designed to support collaborative business activities, both the internal, operational collaboration that is part of traditional information technology and the external-facing, customer-oriented collaboration inherent in what Forrester calls business technology. Forrester has written a series of research reports defining, sizing, and identifying the leading vendors in the smart process app market. In this report, we help enterprise architects determine what kind of business problems smart process apps can address, when to look for commercial apps or build custom apps, and the challenges and success factors in implementing smart process apps. In short, this report answers the "who, what, where, when, why, and how" questions about smart process apps.