Delivery center site visits (CSVs) have been a great sales tool for IT services vendors over the past decade. However, these CSVs are currently undergoing a transformation, driven by new client requirements and changing client/vendor engagement models. As a result, vendors need to transform CSVs from a technological capability showcase into a more private, customized, and intimate client experience. This report details three key areas — innovation, experience, and flexibility — where vendors must showcase industry leadership.