Trends Report

Getting The Most Out Of Client Site Visits

IT Services Vendors Need To Focus More On Their Innovation Capabilities

April 13th, 2012
With contributors:

Summary

Delivery center site visits (CSVs) have been a great sales tool for IT services vendors over the past decade. However, these CSVs are currently undergoing a transformation, driven by new client requirements and changing client/vendor engagement models. As a result, vendors need to transform CSVs from a technological capability showcase into a more private, customized, and intimate client experience. This report details three key areas — innovation, experience, and flexibility — where vendors must showcase industry leadership.

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