Best Practice Report

Global Capability Centers: A Rising Tide

Reimagining The GCC As A Strategic Asset

October 3rd, 2024
With contributors:
Frederic Giron , Jeffrey Rajamani , Linda Ivy-Rosser , David Morrison , Ian McPherson

Summary

Global capability centers (GCCs) are riding a wave of renewed interest and expansion, notably in India, and increasingly worldwide. Yet, this enthusiasm has led to some cyclical patterns of “boom or bust,” driven by persistent risks, including a loss of focus, cost competitiveness, and organizational neglect. Despite these challenges, GCCs maintain their pivotal role in enterprise sourcing strategies, complementing global systems integrators (GSIs) in varying proportions. Read this report to understand how to navigate these risks and avert a potential “bust” cycle.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.