Consumers buy wearables, mobile app-based services, or subscriptions to help them to achieve their health or wellness objectives. However, too few services offer enough convenience to consumers to drive substantial, long-lasting changes in health outcomes. The shortcomings of consumer mobile technology aren't the core issue. The services do mitigate friction — just not enough to overcome the difficult task of behavior change. This report focuses on how healthcare and service providers can best make use of today's mobile technology.