Data Snapshot

HCM Tech Growth 2022: HR Service Delivery Software Category

December 14th, 2022
Betsy Summers, Principal Analyst
Betsy Summers Principal Analyst
With contributors:
James McQuivey, PhD , Anjali Thomke , Demi Starks

HR service delivery is a growing area of an organization’s tech infrastructure. It enables HR teams to track and manage their interactions with employees and partially manage employee experiences. With 58% of respondents satisfied with their current product, and another 32% indicating that they’re evaluating a different product from the same vendor, overall vendor satisfaction appears high. Only 9% of those who have adopted or plan to adopt this technology, and who have a primary vendor for it, stated that they’re evaluating or planning to replace it with an alternative.

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