Data Snapshot

HCM Tech Growth 2022: HR Service Delivery Software Category

December 14th, 2022
With contributors:
James McQuivey, PhD , Anjali Thomke , Demi Starks

HR service delivery is a growing area of an organization’s tech infrastructure. It enables HR teams to track and manage their interactions with employees and partially manage employee experiences. With 58% of respondents satisfied with their current product, and another 32% indicating that they’re evaluating a different product from the same vendor, overall vendor satisfaction appears high. Only 9% of those who have adopted or plan to adopt this technology, and who have a primary vendor for it, stated that they’re evaluating or planning to replace it with an alternative.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($395).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.