As a vendor strategy professional, what does it take to gain a holistic overview of a particular market? Forrester believes that there are a number of key elements that you need to understand: the size and state of the market; important vendors and today's trends; competitive positioning and the position of today's key players; the maturity and trajectory of important technologies in the market; and last, but by no means least, the future market outlook and growth potential. Put together, these elements will provide you with a thorough understanding of the market. This document attempts to put together these elements for the IT management software market, creating a much-needed holistic view.