Trends Report

How A Bank’s CIO Thinks About Speed, Employee Experience, And The Future Of Work

December 12th, 2019

Summary

We interviewed the head of technology at an Asia Pacific bank to learn more about how she is approaching the bank’s digital transformation, with the goal of becoming a technology company. Moving toward a platform business model can strengthen the business’s success, but it does take more time for traditional financial service product lines such as credit cards. For this Asia Pacific bank, investing in employee culture is equally as important as investing in business technology. The bank has a motto of “no employee left behind,” and its efforts closely align to Forrester’s PEAK framework for helping employees reach their full potential.

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