Trends Report

How A Bank’s CIO Thinks About Speed, Employee Experience, And The Future Of Work

December 12th, 2019


We interviewed the head of technology at an Asia Pacific bank to learn more about how she is approaching the bank’s digital transformation, with the goal of becoming a technology company. Moving toward a platform business model can strengthen the business’s success, but it does take more time for traditional financial service product lines such as credit cards. For this Asia Pacific bank, investing in employee culture is equally as important as investing in business technology. The bank has a motto of “no employee left behind,” and its efforts closely align to Forrester’s PEAK framework for helping employees reach their full potential.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.