Trends Report

How Companies Master Their Customer Experience Ecosystems

Three Companies Demonstrate How To Master A CX Ecosystem

May 11th, 2016
TK
TJ Keitt
With contributors:
Harley Manning , Megan Burns , William Willsea , Kara Hartig

Summary

The key to an excellent customer experience (CX) is a well-coordinated customer experience ecosystem. However, the complexity of this network of employees, partners, and customers makes orchestration difficult. This report provides CX professionals with both a framework for aligning ecosystem constituencies and examples from companies that have reputations for delivering great experiences.

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