Trends Report

How Five Drivers Will Shape Insurance Business Technology Investments In 2019

Take Three Key Tech Investment Actions In 2019

Ellen Carney
 and  three contributors
Jan 31, 2019

Summary

Insurance business technology teams caught a few breaks in 2018, including fewer (but more costly) insured weather losses and new thinking by regulators when it comes to disruptive technology. But in 2019, a potential recession, lackluster customer experience results, and threats from big tech will drive different business technology strategies. This report details the key drivers shaping the insurance landscape and the key actions that insurance application design and delivery (AD&D) professionals must take in 2019.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).