With the pressure rising for new software to help win, serve, and retain customers, many application development and delivery (AD&D) leaders are re-examining the potential of citizen developers to help. These nontraditional developers can fulfill many of their own needs for personal, team, and departmental applications. With the right tools and governance, some play a larger role in companies’ application delivery strategies. Read this report for advice on how to harness the energy and smarts of your business colleagues.