Trends Report

How To Spur Collaboration Across Your Customer Experience Ecosystem

April 11th, 2016
TK
TJ Keitt
With contributors:
Craig Le Clair , Harley Manning , Art Schoeller , Samuel Stern , Adrian Chapman , William Willsea

Summary

Customer experience (CX) ecosystems thrive on information-fueled collaborations. But the volume of data and the number of people involved in these interactions create barriers to effective collaboration. This report discusses how CX professionals can shape collaboration technology strategies that will remove these barriers, helping create better customer experiences.

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