How To Succeed At Process Automation In A Digital World

This report outlines emerging methods and techniques for driving digital business automation. It will help business process leaders evaluate and identify new process designs, methods, and approaches in order to elevate business process improvement programs, since traditional modeling-based process improvement often doesn't result in improved customer experience (CX). These new approaches increase the chances that such programs will deliver improved customer outcomes, which is the goal of digital business transformation. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.