Trends Report

How To Turn Process From A Hindrance Into A Help

Beginner Level: Process Practices For IT Transformation

January 22nd, 2021
With contributors:
Chris Gardner , Andrew Dobak , Kara Hartig


Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy processes that favor control at the expense of speed and innovation. This report outlines what CIOs and tech leaders should do at the beginner phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

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