Trends Report

How To Work Smarter With Customer Experience Teams

CIOs Have A Key Role To Play In Improving Customer Outcomes

July 17th, 2017
TS
Tim Sheedy
With contributors:
Michael Barnes , Tom Champion , Erna Esa , Bill Nagel

Summary

CIOs and their technology organizations develop and manage the systems that support nearly every customer experience (CX). But few tech organizations are integrated with their CX peers, and many don't even have a close working relationship. Read this report to find out how CIOs can help their CX peers deliver better customer outcomes.

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