Trend Report

How Travel eBusiness Can Engage Conversationalists, The New Social Media Group

Henry H. Harteveldt
 and  three contributors
Jul 28, 2010

Summary

From 2008 to 2010, 26.3 million more US online leisure travelers began using social media. Members of the group that travel eBusiness professionals need to pay attention to for their social commerce potential are the 53.8 million US online leisure travelers who are Conversationalists — travelers who participate in the social media conversation at least weekly on sites like Twitter, Facebook, and LinkedIn. Members of this youthful, mobile-focused audience have the potential to drive sales thanks to their vocal nature, influence, and high engagement with online travel activities. Two of the five steps that travel eBusiness professionals need to take to capture leisure travel Conversationalists' business include adding a booking engine to their social network fan pages and incorporating ratings and reviews into their sites.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).