Best Practice Report

Identify And Estimate The Costs Of Downtime On Your Business

Don’t Rely On Industry Averages — Determine Your Own

January 13th, 2021
With contributors:
Glenn O'Donnell , Amanda Lipson , Bill Nagel


Resilient tech infrastructure is critical for business success, and downtimes cost dearly. Infrastructure and operations (I&O) pros leading their firms’ IT disaster recovery (DR) program must determine potential losses to justify investments in a resilient architecture. Calculating the potential cost of downtime can be notoriously difficult. Hence, I&O pros lean on industry averages that do not rightly represent the risks facing their business. I&O pros can use Forrester’s customizable model to estimate potential business losses, and build a business case for investments.

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